Refund policy

Return Policy

As a small business, we strive to ensure customer satisfaction while balancing our capabilities. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it – unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at hello@beaubnana.com.au.

For any questions regarding returns, feel free to reach out to us at hello@beaubnana.com.au.

Damages and Issues

We encourage you to inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This way, we can evaluate the issue and find the best resolution for you.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as:

• Custom products (e.g., special orders or personalised items)

• Earrings for hygiene reasons

• Sale items or gift cards

If you have any questions about the eligibility of your specific item, please get in touch with us before making your purchase.

Exchanges

We do not offer direct exchanges. If you wish to change an item, please return the original item (following the return process), and make a separate purchase for the new product once your return is accepted.

Refunds

Once we receive and inspect your return, we will notify you if your refund is approved. If approved, we’ll process the refund to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at hello@beaubnana.com.au.

Note for European Union Customers

If you are located in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in its original condition, unworn or unused, with tags, and in its original packaging. Proof of purchase is also required.

Feel free to adjust any specifics like the return address, contact email, or any additional conditions that better fit your store’s policies.